Notification by Text & Voice SMS.
Welcome Message Department Selection & Call Forwarding.
On Premise Inbound/Outbound Call Center Solution.
Greet your caller with a professionally recorded Welcome Message and then multiple department selection options. Multiple departments give a big company image, even if you have a smaller office.
Get real time call details of all the calls. Manage all your prospect, lead and client data at a single place and improve your business with various analytical reports. Call duration, call time, call recordings, follow-ups, lead management everything is managed in this great online multi user tool.
Connect multiple location, department, employees with a single number. Set forwarding numbers and engage your work force in the most efficient manner. Don't allow to waste even a single business lead by creating multiple call backup. If one employee is busy the call will automatically connect to next and next employee. Even if no on picks up the call you still have all the details in CRM.
Notify your agents with sms/email alerts. Also sent call received/thank you sms to your clients.
ConnectCloud allows you to block the numbers from which you do not want to receive the calls from. ConnectPhone will immediately drop the calls as they are received, shielding your team from getting Nuisance calls, preventing distractions and thus improving productivity.
Set voice prompt for non office hours and holidays to effectively communicate your client and let them know that you will call back during official hours.
We allow your existing CRM to use our cloud telephony platform. We can send real time call details in the form of easy and platform independent API function calls.
Get instant report through web interface or on email to get details of your ConnectCloud number and agent reporting.
B-71, Industrial Area, Phase 7,
Mohali, Punjab - 160055